Built by WFM and CX veterans with decades of real-world experience
Smarter scheduling. Stronger planning. Without the enterprise price tag.
Data-driven schedule generation, driver-based volume forecasting, 52-week capacity planning, and a predictive hiring advisor — without the enterprise price tag.
✓ No long-term contracts required·✓ Set up in minutes·✓ Cancel anytime🔒Patent Pending
OptivoxHQ
☷ Dashboard
☷ Forecast
☷ Capacity plan
☷ Schedules
☷ Intraday
☷ Agents
☷ Time off
☷ Live queue
Line of business
Voice Support
Dashboard — Week of May 26, 2026
Live · Last updated 11:24 AM
Generate schedules
Export
Agents scheduled
42
of 47 active
Service level (today)
91.4%
+3.2% vs forecast
Avg handle time
5:12
+18s vs plan
Contacts today
1,847
74% of forecast
Intraday staffing — Monday
Scheduled
Required
1,847
Contacts
91.4%
Avg SL
3
Under intervals
312s
Avg AHT
+2.1
Avg net FTE
Service level by interval
Agent schedule — now
✓ Data-driven scheduling
✓ Driver-based forecasting
✓ 52-week capacity planning
✓ Labor dollar modeling
✓ Agent portal
✓ Mobile ready
Features
Everything your WFM team needs. Nothing they don't.
Built from decades of real WFM experience. Every feature exists because a real call center needed it.
Data-driven schedule generator
Automatically places agents, lunches, and breaks to hit your service level target at every interval. Enter your volume and handle time — OptivoxHQ does the rest.
52-week capacity planning
Full demand forecasting, shrinkage modeling, attrition tracking, new hire pipeline, and an AI hiring advisor that recommends class start dates.
NEW
Driver-based volume forecasting
Import 2 years of weekly call history — with an optional business driver like membership or account count — to project volume up to 52 weeks forward. Seasonal indices, trend modeling, and Conservative / Base / Optimistic scenarios. Pushes directly into your capacity plan.
NEW
Labor dollar modeling
Forecast and track labor costs week by week. Configure your FTE definition (37.5, 40, or 45 hrs), set an hourly rate, and see forecast labor dollars, actual required FTE from real call volume and AHT, variance from plan, and budget vs required FTE — all in one view.
AI
AI Processing Layer
Model the impact of AI and automation on your workforce before it happens. Set an AI containment % and AHT reduction — OptivoxHQ recalculates human demand, adjusted FTE requirements, and labor cost impact across your full 52-week capacity plan.
AI
AI-powered capacity intelligence
An AI hiring advisor recommends class start dates and headcount based on your attrition and demand. Anomaly detection flags unusual weeks in your capacity plan and generates plain-language explanations. An AI Executive Summary turns 52 weeks of data into a narrative your leadership team can actually read.
Over/under staffing analysis
Interval-level staffing variance with shrinkage-adjusted targets. See exactly where you're over or under — and by how much — before the week starts.
Service level modeling
Projected service level by interval based on your scheduled headcount. Know before the week starts whether you'll hit your target.
Time off management
Log PTO, sick, FMLA, LOA, and more. Agents can submit requests directly from their portal. Approve manually or set auto-approval rules based on coverage thresholds.
Industry verticals
Purpose-built staffing models for each industry. Call centers use a scientifically accurate staffing engine (Erlang-C + proprietary OACA algorithm) that adapts to your queue characteristics. Retail uses a traffic-based coverage model with fixed posts and productivity standards — not a labor % estimate. Switch verticals in one click and the entire demand engine, terminology, and forecast inputs update automatically.
Multi-user with roles
Invite your whole team with Admin, Editor, or Viewer roles. Real-time sync means everyone sees the latest schedule the moment it's generated.
Mobile-friendly agent portal
Agents view their schedule, request time off, submit shift swaps, and place vacation bids from any device. No app download required — works in any mobile browser, purpose-built for the contact center floor.
How it works
From forecast to schedule in five steps
From raw call history to an optimized schedule — no consultants, no six-month onboarding.
1
Set up operations
Enter your hours, call volume, AHT, and service level target. Link to your capacity plan for automatic weekly updates.
2
Configure your team
Add agents, assign shifts and availability, configure team meetings and time off.
3
Generate your forecast
Import historical call volume and business drivers to project demand up to 52 weeks forward. Model AI containment, seasonal trends, and Conservative / Base / Optimistic scenarios before committing to a plan.
4
Generate schedules
One click runs the data-driven scheduling engine. Multi-pass optimization places every break and lunch to maximize coverage.
5
Analyze & refine
Review over/under staffing by interval, check service level projections, and adjust before the week begins.
Pricing
Straightforward pricing. No surprises.
No per-seat fees that penalize growth. No modules to unlock. Everything included.
Starter
Perfect for small call centers getting started with real WFM.
"I spent 30 years watching call centers pay six figures for tools that were over-engineered and under-supported. OptivoxHQ gives you the same scheduling power at a price that makes sense."
J
OptivoxHQ Founder
Decades
of WFM experience behind every feature
10×
Less expensive than NICE IEX or Verint
52
Weeks of capacity planning built in from day one
✦ AI
Built-in AI hiring advisor, capacity anomaly detection, and AI processing layer for demand forecasting
Ready to retire the spreadsheets?
Join call centers and BPOs who've moved to a platform built by people who've lived it.